Shipping policy
🚚 Shipping Policy
📦 Processing Time
All orders are processed within 1-2 business days after payment is confirmed. Orders are not processed on weekends or holidays.
During high order volume periods, processing may take slightly longer.
🚚 Shipping & Delivery
We ship orders using trusted carriers.
Estimated delivery times:
- Standard Shipping: [3-7 business days]
- Express Shipping (Optional): 1–3 business days (domestic) / 3–7 business days (international) (paid by customer)
- Express shipping is available at checkout for an additional cost and is paid by the buyer.
Delivery times are estimates and may vary depending on location and carrier delays.
📍 Shipping Areas
Shipping availability is shown at checkout based on your delivery address.
📦 Tracking
Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.
⚠️ Delays & Issues
We are not responsible for delays caused by carriers, weather, customs, or other external factors.
If your order is significantly delayed, please contact us for assistance.
📬 Incorrect Address
Customers are responsible for entering the correct shipping address. We are not responsible for orders delivered to incorrect addresses provided at checkout.
🔄 Returns & Refunds
If your order arrives damaged, incorrect, or meets the conditions in our Return & Refund Policy, you may be eligible for a return or refund.
Please refer to our Return & Refund Policy for full details.
📞 Contact
For shipping questions, contact us at: solarsunsupport@gmail.com