Shipping policy

🚚 Shipping Policy

📦 Processing Time

All orders are processed within 1-2 business days after payment is confirmed. Orders are not processed on weekends or holidays.

During high order volume periods, processing may take slightly longer.


🚚 Shipping & Delivery

We ship orders using trusted carriers.

Estimated delivery times:

  • Standard Shipping: [3-7 business days]
  • Express Shipping (Optional): 1–3 business days (domestic) / 3–7 business days (international) (paid by customer)
  • Express shipping is available at checkout for an additional cost and is paid by the buyer.

Delivery times are estimates and may vary depending on location and carrier delays.


📍 Shipping Areas

Shipping availability is shown at checkout based on your delivery address.


📦 Tracking

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.


⚠️ Delays & Issues

We are not responsible for delays caused by carriers, weather, customs, or other external factors.

If your order is significantly delayed, please contact us for assistance.


📬 Incorrect Address

Customers are responsible for entering the correct shipping address. We are not responsible for orders delivered to incorrect addresses provided at checkout.


🔄 Returns & Refunds

If your order arrives damaged, incorrect, or meets the conditions in our Return & Refund Policy, you may be eligible for a return or refund.

Please refer to our Return & Refund Policy for full details.


📞 Contact

For shipping questions, contact us at: solarsunsupport@gmail.com